Help & Support
Frequently Asked Questions
Orders
How do I place an order?+
Add items to your bag, proceed to checkout, and complete payment. You'll receive an email confirmation within minutes.
Can I modify or cancel my order?+
We can usually modify or cancel orders within one hour of placement. Email support@saprf.com or call (724) 691-8272.
Shipping
How long does shipping take?+
U.S. orders ship within 1–2 business days. Standard shipping arrives in 3–5 business days; expedited in 1–2 business days.
Do you ship internationally?+
Yes — to most countries. International delivery typically takes 7–14 business days. Duties may apply at delivery.
Is shipping free?+
Complimentary standard U.S. shipping on orders over $150.
Returns & Exchanges
What is your return policy?+
Unworn pieces with original tags can be returned within 30 days for a full refund. Final-sale items are not eligible.
How do I exchange a size?+
Start a return for the original size and place a new order for the desired size — fastest way to secure stock.
Pickup
Can I pick up my order in-store?+
Yes — select 'Local Pickup' at checkout. Orders are typically ready within two hours during business hours.
What do I need to bring for pickup?+
A photo ID and your order confirmation email.
Payments
What payment methods do you accept?+
All major credit and debit cards, Apple Pay, and Google Pay.
Is checkout secure?+
Yes — all payments are processed over 256-bit SSL encryption and never stored on our servers.
Store Visits & Product Care
What are your store hours?+
Mon–Wed 10–6, Thu–Fri 10–7, Sat 10–6, Sun 12–5.
How should I care for my pieces?+
Care instructions are listed on each product page and the garment label. We recommend cold wash and air dry where possible.